Frequently Asked Questions
Yes! Metro Luxury’s bilingual staff is available 24/7 to provide you with the most outstanding
individualized customer service available.
NEMT is a service for individuals who need transportation to medical appointments, therapy sessions, or treatments without requiring emergency medical care during transit. It is designed to assist patients with reliable, professional transportation.
Yes! Call us and we will bring you back home
Our services are available to:
Medicaid members requiring approved transportation.
Seniors or individuals with limited mobility.
Patients requiring reliable transportation for medical treatments.
Social workers coordinating patient transportation.
Our fleet includes: Clean, modern Sedans. SUVs designed for maximum comfort and safety.
You can schedule a ride through:
Our website: MetroLuxuryCorp.com.
Calling us directly at 718-665-4900.
Sending an email to customercare@metroluxurycorp.com.
Please schedule rides at least 24 hours in advance for guaranteed availability.
We provide services in the following New York areas: Bronx, Manhattan, Brooklyn, Queens, Staten Island and Westchester
No. Metro Luxury exclusively provides non-emergency medical transportation. For emergencies, please call 911 or use ambulance services.
Yes, we offer recurring transportation for patients requiring regular appointments for treatments such as dialysis, chemotherapy, or rehabilitation. Contact us to set up a personalized schedule.
Be prepared at least 10 minutes before your scheduled pickup time. Have any necessary medical documents, identification, and personal belongings ready.
For updates or adjustments to your trip, contact us directly at 718-665-4900.
